Responsible Gambling

Effective date: 30 October 2026

Ray Slots is committed to promoting responsible gambling and to helping players keep gambling safe, enjoyable, and under control. Gambling should always be treated as entertainment, not as a way to make money, solve financial problems, or escape personal difficulties.

Our commitment

We are committed to operating in a way that supports safer gambling and helps prevent gambling-related harm. We encourage all customers to gamble responsibly, stay aware of the time and money they spend, and use the tools available to manage their activity.

We also work to identify and respond to signs of harmful gambling behavior, and we may intervene where needed to help protect players. Where appropriate, we may limit, suspend, or close accounts in line with our terms, risk controls, and legal obligations.

Gambling only for adults

In the United Kingdom, the minimum legal age for gambling is 18. We do not permit underage gambling. Age and identity verification are required before gambling activity can take place, and we may request documents to confirm a customer’s age, identity, and other information needed for compliance checks.

If a customer is found to be under 18, any account involved will be restricted and any activity will be handled in accordance with our legal and regulatory duties.

How to gamble responsibly

Before you play, please consider the following:

• Set a budget and only gamble with money you can afford to lose.
• Decide in advance how long you will play.
• Never try to recover losses by increasing your stakes.
• Do not gamble when stressed, upset, angry, depressed, or under the influence of alcohol or drugs.
• Treat gambling as entertainment, not as income.
• Take regular breaks and keep track of your time and spending.
• Do not borrow money to gamble.
• Keep gambling separate from everyday expenses such as rent, bills, food, and transport.

Signs that gambling may be becoming a problem

Gambling can become harmful when it starts affecting your finances, relationships, work, studies, or mental health. Warning signs may include:

• spending more time or money gambling than planned;
• chasing losses or trying to win back money;
• lying about gambling or hiding it from others;
• feeling anxious, guilty, or irritable about gambling;
• neglecting family, work, or social commitments;
• borrowing money, selling possessions, or using credit to gamble;
• finding it difficult to stop or cut down;
• gambling in secret or at inappropriate times.

If any of these apply to you, it may help to stop gambling and seek support as early as possible.

Tools to help you stay in control

Ray Slots encourages customers to use the safer gambling tools available to them. Depending on the account and product setup, these may include:

• Deposit limits – set how much you can deposit over a chosen period.
• Loss limits – limit how much you can lose over a set period.
• Wager limits – control the amount you can stake.
• Session reminders – alerts that help you keep track of how long you have been playing.
• Cooling-off periods – a short pause from gambling activity for a selected period.
• Account closure – a longer-term step if you want to stop using your account.

If you would like to use any available account controls, or if you need help understanding the options, please contact our customer support team.

Self-exclusion

If you feel that gambling is no longer safe or manageable for you, self-exclusion can help you stop gambling for a chosen period. Self-exclusion is a serious step and should be considered when you want to take a break from gambling for your own protection.

We support responsible self-exclusion and will take appropriate steps to help prevent access where self-exclusion has been applied. If you choose to self-exclude, you should not attempt to open a new account, use another account, or try to bypass the restriction in any way.

For wider protection across multiple UK-licensed online gambling operators, customers may also use GAMSTOP, the national online self-exclusion scheme for Great Britain. GAMSTOP allows players to exclude themselves from participating UK-licensed online gambling services for 6 months, 1 year, or 5 years.

Keeping your account secure

It is your responsibility to keep your account details accurate and up to date. You should not allow anyone else to use your account, and you should keep your login details private.

If you believe your account may have been accessed by someone else, or if you suspect fraudulent or unauthorized activity, contact support immediately and change your password as soon as possible.

Financial wellbeing

Gambling should never put your essential finances at risk. If you are worried about money, please consider the following before gambling:

• review your income and essential expenses first;
• do not gamble with rent, mortgage, bills, food money, or savings for important needs;
• avoid using credit cards, overdrafts, loans, or borrowed funds to gamble;
• set strict limits and stop if you reach them;
• seek financial help if gambling is affecting your budget or debts.

Playing at home or on your devices

If you gamble online, please take additional steps to protect yourself:

• log out after each session;
• use password protection on your device;
• do not save payment details if you are worried about impulse spending;
• consider using device-level or software-based blocking tools;
• avoid gambling in shared spaces where it may be harder to control your spending.

When to take a break

It may be time to pause or stop gambling if you:

• feel unable to stop once you start;
• gamble more frequently or with higher stakes than intended;
• feel distressed after gambling;
• hide gambling activity from people close to you;
• have experienced financial, emotional, or relationship problems linked to gambling.

Taking a break early can prevent further harm.

Support for family and friends

Gambling problems can affect partners, parents, children, friends, and colleagues. If someone close to you may be struggling, try to speak with them calmly and without judgment. Encourage them to seek support and to use safer gambling tools or self-exclusion where appropriate.

If you are affected by someone else’s gambling, support is available for you too.

Getting help

If gambling is causing you stress, worry, debt, or conflict, please seek help as soon as possible. Free, confidential support is available in the United Kingdom for people affected by gambling, including family members and friends.

National Gambling Helpline: 0808 8020 133

Availability: 24 hours a day, 7 days a week

You can also use live chat or WhatsApp support through the National Gambling Helpline service.

GAMSTOP: 0800 138 6518

Availability: 10am to 8pm, 7 days a week

GAMSTOP support email: helpdesk@gamstop.co.uk

If you are in immediate danger or are worried that you or someone else may be at risk of harm, call 999 immediately.

Our help and support approach

We take responsible gambling seriously and may contact customers where our monitoring suggests there may be signs of risk. We may ask questions, suggest taking a break, recommend account controls, or request further information where needed to meet compliance obligations.

In some cases, we may restrict certain account features or suspend activity to help reduce risk and protect the customer.

Contact us

If you want to discuss responsible gambling tools, account limits, self-exclusion, or concerns about your play, please contact our customer support team through the contact options provided on your account page or by using the customer support channel available to you.

Important reminder

Gambling should remain a form of entertainment. If it stops being fun, starts causing problems, or you feel that you are losing control, stop immediately and seek support.