Privacy Policy

Effective date: 30 October 2026

Last updated: 30 October 2026

This Privacy Policy explains how Ray Slots collects, uses, stores, shares, and protects personal data when you use our services in the United Kingdom. It also explains your rights and how you can contact us about your personal data.

We are committed to protecting your privacy and handling your personal data fairly, lawfully, and transparently in accordance with applicable data protection laws in the United Kingdom, including the UK General Data Protection Regulation and the Data Protection Act 2018.

1. Who we are

Ray Slots is the controller responsible for the personal data described in this Privacy Policy, unless we tell you otherwise in a specific privacy notice.

Data Protection Contact: You may contact our Data Protection Officer or privacy team by email at privacy@ray-slots.com.

Postal contact:
Ray Slots Privacy Team
United Kingdom

We do not publish any additional contact details in this Privacy Policy unless required by law or necessary to respond to your privacy request.

2. Scope of this Privacy Policy

This Privacy Policy applies to personal data we collect from or about:

• visitors to our website;
• registered customers and account holders;
• persons who contact our customer support team;
• individuals who participate in promotions, bonuses, surveys, or marketing activities;
• individuals whose information we must process for legal, regulatory, fraud-prevention, or responsible gambling purposes.

This Privacy Policy does not apply to third parties that may process your data independently, such as payment providers, identity verification providers, game suppliers, telecommunications companies, or regulatory bodies. Those parties will be responsible for their own privacy practices.

3. Personal data we collect

Depending on how you interact with Ray Slots, we may collect and process the following categories of personal data:

3.1 Information you provide directly

• Name, username, title, date of birth, and gender.
• Contact details such as email address, telephone number, and residential address.
• Account registration details, security questions, and login credentials.
• Identity verification documents and information, including copies of identification documents, proof of address, and source-of-funds information where required.
• Payment-related information, including payment instrument details, billing information, and transaction records.
• Communications with us, including emails, chat messages, complaint details, and support requests.
• Preferences, survey responses, and marketing choices.
• Responsible gambling information you provide to us, including self-exclusion requests and limit-setting choices.

3.2 Information we collect automatically

• Device information, browser type, operating system, and language settings.
• IP address, approximate location, and connection data.
• Usage data such as pages visited, features used, session duration, and referring information.
• Cookies and similar tracking technologies, subject to your consent and your browser settings where applicable.
• Security and fraud-prevention logs, including login attempts, authentication events, and suspicious activity indicators.

3.3 Information we receive from third parties

• Identity verification and anti-fraud data from verification providers.
• Payment status and transaction confirmations from payment service providers.
• Regulatory and compliance data from licensed partners, self-exclusion systems, or responsible gambling tools.
• Technical and analytics information from service providers that help us maintain and improve our services.

4. How we use your personal data

We use your personal data for the following purposes:

• to create and manage your account;
• to verify your identity, age, and eligibility to use our services;
• to process deposits, withdrawals, refunds, and other financial transactions;
• to provide games, promotions, and customer support;
• to communicate with you about your account, transactions, and service-related matters;
• to comply with legal and regulatory obligations;
• to prevent fraud, cheating, money laundering, terrorism financing, and other illegal or harmful activity;
• to monitor and promote safer gambling practices;
• to enforce our terms, resolve disputes, and manage complaints;
• to improve our website, products, services, and security;
• to send marketing messages where permitted by law and where you have not opted out;
• to maintain records and evidence required for audit, legal, and regulatory purposes.

5. Legal bases for processing

We process personal data only where we have a lawful basis to do so. Depending on the context, our lawful bases include:

• Contract: where processing is necessary to provide our services, manage your account, or perform our obligations under our terms.
• Legal obligation: where processing is necessary to comply with applicable laws, licensing requirements, tax obligations, anti-money laundering laws, responsible gambling requirements, and regulatory duties.
• Legitimate interests: where processing is necessary for our legitimate business interests, provided those interests are not overridden by your rights and freedoms. This may include security, fraud prevention, analytics, service improvement, and dispute handling.
• Consent: where you have given us permission to process your data for specific purposes, such as certain marketing or cookie activities, where consent is required.
• Vital interests: in rare cases where processing is necessary to protect someone’s life.
• Public interest or legal claims: where necessary in connection with legal proceedings, claims, or regulatory investigations.

6. Cookies and similar technologies

We use cookies and similar technologies to operate our website, remember your preferences, improve functionality, measure performance, and support security and fraud prevention.

Some cookies are essential for the website to function. Other cookies may be used for analytics, preferences, and marketing, depending on your choices and applicable law.

You can manage cookies through your browser settings and, where available, through our cookie controls. Disabling some cookies may affect the performance or functionality of the website.

7. Marketing communications

We may send you marketing communications if permitted by law and where you have not opted out. Marketing may include information about promotions, bonuses, products, features, or updates relating to Ray Slots.

You can opt out of marketing at any time by using the unsubscribe option included in our messages or by contacting us. Even if you opt out of marketing, we may still send you service messages, account notices, and legally required communications.

8. Sharing your personal data

We may share your personal data with the following categories of recipients where necessary and lawful:

• our employees and internal teams who need access to perform their duties;
• group companies, where relevant to operations, compliance, or support;
• payment service providers, banks, card processors, and other financial partners;
• identity verification, age verification, anti-fraud, and screening providers;
• game suppliers, platform providers, hosting providers, and technical support partners;
• customer support and communication providers;
• analytics, reporting, and security service providers;
• law enforcement agencies, courts, regulators, and other official bodies when required or permitted by law;
• professional advisers such as lawyers, auditors, insurers, and compliance consultants;
• third parties involved in a corporate transaction, restructuring, or transfer of business assets, subject to appropriate safeguards.

We require third parties who process personal data on our behalf to protect it and to use it only for authorised purposes.

9. International transfers

Your personal data may be transferred to and processed in countries outside the United Kingdom where our service providers or partners operate.

Where we transfer personal data outside the United Kingdom, we will take appropriate steps to ensure that your data remains protected in accordance with applicable law. These steps may include the use of legally approved safeguards, contractual protections, and transfer assessments where required.

10. Data retention

We keep personal data only for as long as necessary for the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law.

The actual retention period depends on the type of data and the purpose for which it was collected. In general, we consider factors such as:

• account status and activity;
• legal and regulatory retention obligations;
• anti-money laundering and financial record-keeping requirements;
• fraud-prevention and security needs;
• dispute resolution and legal claims;
• responsible gambling and compliance obligations.

When personal data is no longer required, we will securely delete it, anonymise it, or otherwise handle it in accordance with our retention procedures.

11. Security of your personal data

We use appropriate technical and organisational measures to protect personal data against unauthorised access, accidental loss, destruction, alteration, or disclosure.

These measures may include access controls, authentication mechanisms, encryption, monitoring, secure hosting, staff training, and internal policies. No system can be guaranteed to be completely secure, but we work to reduce risk and to respond quickly to incidents.

12. Your rights

Subject to legal conditions and exemptions, you may have the following rights in relation to your personal data:

• the right to be informed about how your data is used;
• the right of access to your personal data;
• the right to rectification of inaccurate or incomplete data;
• the right to erasure in certain circumstances;
• the right to restrict processing in certain circumstances;
• the right to object to processing based on legitimate interests or direct marketing;
• the right to data portability in certain circumstances;
• the right to withdraw consent where processing is based on consent;
• the right to lodge a complaint with the relevant supervisory authority.

If you wish to exercise any of these rights, please contact us at privacy@ray-slots.com. We may need to verify your identity before acting on your request.

Some rights may not apply in all situations, for example where we must retain data to meet legal obligations, defend legal claims, or comply with regulatory requirements.

13. Complaints

If you have concerns about how we handle your personal data, we encourage you to contact us first so that we can try to resolve the issue.

You also have the right to complain to the United Kingdom supervisory authority for data protection matters: Information Commissioner’s Office, 4th Floor, No.3 Circle Square, 5 Hawkshaw Street, Manchester, M1 7BL. Helpline number: 0303 123 1113.

14. Responsible gambling and self-exclusion

We may process personal data for responsible gambling purposes, including to help identify risk, apply limits, support self-exclusion, and meet legal and regulatory duties.

Where appropriate, we may use information relating to self-exclusion, account restrictions, affordability, or behavioral indicators to protect players and comply with our obligations. If you request self-exclusion or other gambling controls, we may need to process and share relevant information to implement those controls.

We may also use industry self-exclusion and safer gambling support mechanisms where required for compliance and player protection. We do not share more data than is necessary for these purposes.

15. Fraud prevention and anti-money laundering

We are required to take steps to detect and prevent fraud, money laundering, terrorist financing, and other unlawful activity. This may involve processing personal data to:

• verify identity and age;
• assess risk;
• screen for suspicious activity;
• review payment patterns and source-of-funds information;
• conduct checks required by law;
• maintain audit trails and records.

We may refuse, suspend, restrict, or close accounts where we are unable to complete checks or where our risk controls require it.

16. Children and age restrictions

Our services are intended only for adults who are legally permitted to gamble. We do not knowingly collect personal data from children for the purpose of providing gambling services.

If we become aware that we have collected information from a person who is under the lawful age for gambling, we will take appropriate steps to close the account and delete or retain the data as required by law.

17. Automated decision-making

In some cases, we may use automated systems to support fraud prevention, compliance screening, risk assessment, or responsible gambling controls. These systems may generate flags, risk scores, or alerts that are reviewed by our staff.

Where a decision has legal or similarly significant effects and is made solely by automated means, we will provide appropriate safeguards where required by law. These may include the right to obtain human review, express your point of view, and challenge the decision.

18. Links, third-party content, and external services

Our website may contain features or services provided by third parties, such as payment processing, game content, identity checks, or support tools. These third parties may process your personal data under their own privacy practices.

We are not responsible for the privacy practices of third parties acting independently. Please review the privacy terms presented to you when you use those services.

19. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal obligations, regulatory expectations, or business operations.

When we make material changes, we will take reasonable steps to notify you, such as displaying a notice on our website or contacting you through available communication channels. The updated version will take effect on the date shown at the top of this page.

20. Contact us

If you have questions about this Privacy Policy or how we handle your personal data, please contact us at:

Email: privacy@ray-slots.com

Postal contact:
Ray Slots Privacy Team
United Kingdom

If you want to exercise your data protection rights, please include enough information to help us identify you and understand your request.

21. Additional notes for United Kingdom users

Where required by law, we process personal data in line with the principles of lawfulness, fairness, transparency, purpose limitation, data minimisation, accuracy, storage limitation, integrity, and confidentiality.

If any part of this Privacy Policy is found to be invalid or unenforceable, the remaining parts will continue in effect to the fullest extent permitted by law.

By using Ray Slots, you acknowledge that you have read and understood this Privacy Policy.